I am an NRI from Abu Dhabi, who have lost 7.56 lakhs Rupees of my savings from my bank account in ICICI due to illegal / unauthorised withdrawals, April 23rd to May 22
The bank informed me, six weeks after my complaint, that the withdrawals are made from Russia using a forged ATM card.
Made a police complaint and produced all the factual evidence to proof that my ATM card is safe with me and I have not travelled to Russia at anytime, I am still waiting to hear anything positive from the bank.
To date I have spent close to 40, 000 Rupees on phone calls to the banks customer service, risk department and to the branck manager.
It’s been three months now and all they can come up with is that “It is not the banks mistake” we are not responsible.
they don’t inform or call you when someone make Rs 25, 000 withdrawal for 30 consecutive days!!!
How could anyone forge your card without some information?
I only make deposits and no withdrawals.
I withdrew once in November using the card after activating my account through phone banking, as advised by the phone banking officer. Five months later these illegal withdrawals started.
what should i do next.
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