Mr Saha,
Greetings of the day!!!
Despite all your claims of being a very professional and customer friendly bank, I find this rather absurd. Please do take my complaint very seriously, as I am highly offended and need feedback from your bank immediately.
On 30th November at 16.34 hours your customer executive from phone number 011204515410 named Niyati tried to offer me a scheme, I POLITELY--very politely indeed told her I was not interested, Not to forget I already have an account with your supposed esteemed bank. I told her I was not interested, and thanked her while I was about to about to disconnect the call, she said "Sir its your problem then".
Mr Saha, I am the assistant manager at ITC Hotels and id like you to know that I know all about customer service, and well versed with hospitality. I promise to withdraw my account by the name of Abhishek Bahadur and my family's (Anila Bahadur) unless im given a formal apology from the same customer executive Niyati.
I tried calling her back, but given the guilt of just abusing a customer, she chose to disconnect my calls, niether was your customer care of any help.
Unless this case is taken seriously, I shall promise further complaints and legal action on the same regard. Wish you luck for your executive training - Because i think its not benifitting the customer friendly image you once had, now your nothing but just the same as Punjab National Bank or maybe worse.
Thanking You,
Abhishek Bahadur
ITC Hotels
9999276068
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