Facts of the case:
I take taken a credit card number 4477466301131008 with the ICICI Bank
Total outstanding was settled for Rs.20000/- with ICICI executives.
Confirmation for the same was received from ICICI bank
As per the terms of settlement amount was paid to ICICI bank.
No information was sent by the bank after the settlement.
7 month latter bank debit my account with Rs 31, 400/-
I called the customer care on 18/01/08 reference number is51860902. Customer care has assured that I will receive reply with 7 working days. They also provide the some phone numbers with are always busy or no body was responding.
On 23/01/08 called again ICICI bank for knowing the status of my query. The person told me that they cannot resolve the case. We need to contact the phone number as given earlier. When we told the status of phone number then they had given the email address.
Email send on 24/01/08 starting the fact
After follow up First reply received on 04/02/08 saying there was no settlement made this card
Email send along with the acceptance letter of ICICI bank and payment receipts as per the bank letter.
Response received that it was offer made by the bank but we have not accepted the offer. Also advice to make the balance payment.
Replied to refer the “letter” sent by ICICI Bank, as per letter, “refer to you discussion with representative of the bank”. “We confirm the acceptance of”.
Consequences:
Due to incorrect debit to my account all checks issued for payments were bounced and I was mentally harassed by the collection executives of the Bank for which checks were bounced all its happened due to ICICI Bank illegal withdrawal money from my saving account.
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