Sir,
I am having S/A in ICICI bank in Madhapur Branch, Hyderabad. I lost my Debit card on Aug 18th. unfortunately i have not noticed that i have lost the card. After 1 week i noticed that i lost my card. I checked my account and found that 82thousand rupees was missing. i immediately called customer card and asked to block the card and told i dont want the card to be activated again. i have given written complaint in Madhapur branch. There i came to know that my mobile alerts number has also got changed. So i have not got any mobile alerts when the culprit was doing transaction. All the amount was drawn from ATMS only. He had not done any purchases. for doing the ATM transactions, PIN is required. the culprit has generated the PIN be calling the Customer care. I am not aware till then that for a card we can generate the PIN by calling Customer care. Bank people told me that the culprit has attempted four timer calling CC. How can a person can generate the PIN by simply calling customer care?
Next week again when i checked my balance i found that 75thousand more is missing from my account. This is really hectic for me. A person will really make suicide for the ICICI banks irresponsible behaviour. when i went to bank they told that the card got activated and the PIN was generated again. Whats this? The bank has not protected my personal details before informing my lost card. After informing in written also the bank had not taken proper care to protect my account.
Again third time the culprit tried to activate my card. But as i have put a request for new card, the CC rejected the call. How dare the culprit is? But still the bank had not tried to trace the phone number and catch him.
The culprit is a person closely related with the BANK Transactions. He is fully aware of all the banks transactions and procedures. An ordinary man will not dare to do this.
Sir, I request you to pay back my amount I lost from the Bank due to irresponsible behaviour towards protecting customer sensitive data.
For generation of PIN for a card, the card holder have to visit the branch or call CC and the PIN will be delivered by post to the card holder. But, what the hell it is with ICICI Bank. Any one can generate the PIN by calling CC. Is this the right way? How many are aware that any one can generate pin BY CALLING CC?
When I called CC to block the card and told that I lost the amount, they havent completely cancelled the card. Why?
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