Thanks for handling consumer's queries against corporates in neat manner. Below, I've complaint against ICICI bank's ignorant and irresponsible customer service, which caused me to pay taxes twice:
On 21st July, I paid my taxes online through ICICI bank. While processing the transaction, ICICI bank shown me some error and mentioned on the page that if the transaction is made, the amount will be deposited back to my account. However, the amount is deducted from my account and transaction entry is visible in my account details. But due to error on the ICICI bank's site, I didnt get Challan receipt, counterfoil. As mentioned on the site (http://www.tin-nsdl.com/faqOLTASetax.asp#15), I sent several mails to [email protected] and requested them for duplicate Challan counterfoil. I also called ICICI bank customer service, several times, to know the Challan Identification Number (CIN) so that I can atleast file my IT returns by 31st July. I got different set of answers like: "The amount is debited and is reflecting in transaction and you will definitely receive your counterfoil in a day", "The tax is paid, you will get duplicate counterfoil if you mail to [email protected]" which I did several times, mail your query to "[email protected] and [email protected]" and they will reply you with duplicate counterfoil. I didnt get any response even after mailing to [email protected] and [email protected]. All I did till 31st is call, mail and then wait. Again, I called on 31st July, at around 1:50 pm and their representative Mr. Bhushan Indulkar told me that "the amount that I paid for taxes through ICICI bank will get credited back to my account after 5 working days (The amount is not yet deposited to IT dept, so Challan number is not generated), so I can pay taxes online again and get new challan to file IT returns and gave me one service request number." I believed his words as even when I paid taxes, the transaction error mentioned that "Error in transaction: If amount is debited from your account, it will be credited back to your account." Earlier I was very much disappointed, stressed, and regretting on my decision to pay taxes through ICICI bank, but after speaking to Mr. Bhushan I got some relief and I again paid taxes online and got Challan counterfoil and filed my IT returns. In short, I've paid taxes twice, one on 21st july, 08 and other on 31st July, 08 (on Mr. Bhushan's advice) and was expecting to get one tax amount credited back to my account within 5 working days.
After more than 5 days i.e. today I checked my account for the amount and didnt find it. To investigate further, I called ICICI bank customer care and spoke to Mr. Ganesh Ghorpade to learn that ICICI bank will not credit the amount back to my account. According to them, the amount debited from my account on 21st July, is now credited to IT dept account (and same is for amount on 31st July) and now I'll have to run to IT dept to get my amount back. I was so surprised to know such irresponsible behavior of ICICI bank representatives. One said, the amount (on 21st July) will be credited back to my account as its not credited to IT dept and other says bank cann't credit the amount back as its already credited to IT Dept.
I'm very much disappointed with ICICI banks such pathetic, ignorant, and irresponsible service. I can provide you further details, if required. Kindly, see such things dont happen to others and people dont get disappointed with such pathetic service.
0 comments