I am here to share a worst experience with ICICI Bank, credit card no 5177 1944 3357 3000 Name Chitra Srivastava custromer no C7 188512. I am failed to understand that I have been charged every month Reliance Bill Amount Rs.561.00 from last 10 months where as my reliance was already disconnected on 18 Feb termination reqst no 64108265, Still I am getting charged this amount till date along with Late fee and surcharges. I would like to ask you who authorizes ICICI to deduct reliance bill from my credit card without my any written approval. When I called up ICICI customer care they said I have authorized on phone to ICICI and reliance to charge me through credit card but honestly this is not in my notice and have no info about it and ICICI and reliance have failed to prove this instructions which is given by me on direct transaction from my credit card.
Also, I have not received any written document stating the same. I don't think that such transaction can be taken or given on phone without any written communication to the customer.
Moreover, there is no reliance phone service after Feb then for what service ICICI is charging me Rs 561 late fee surcharges? I have already registered many compliants service request number is: SR32100725 to ICICI customer care but it seems to be no reply. I immediately rushed to nearest Icici credit branch at Jhandewalan to check whats happening there but head on the floor answered "we cant help you on this". I have already paid all that amount what I have actually used. If there is any transaction money pending from my side i will pay it immediately, but will not pay any of reliance bill money and interest charged to me & now interest on interest and interest.
Moreover, I have registered my home address for the communication and I am teacher by profession. ICICI credit card division sent me 3 harrasing letter to my official address where I was humilated by my seniors. Hence, this leads to mental and financial harrasment so I am lodging a police and consumer complaint for the above matter.
Kindly revert with in 3 working days with an apology letter to my official address and waiving off all interest and reliance bill charges.
I can be contacted on 09930743066, 9213372909.
Regards
Mrs. Chitra Srivastava
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