I have withrawn 20000Rs from CMH road ATM on 09 Aug.08.i got one 100 rs note between 500 notes so the total amount i got is 19600 only. I put 4 tomes complaint through customer service no.then i got the reply we have checked that the amount is paid fully.
Then i again called the customer service & told that according to statement & slip the amount withdrawn is 20000 but actual amount i recieved is 19600.Then i got a call to file written complant to the branch whwre account exist. Now again i got the same answer that amount has paid fully as per record.
My complaint is that if there is 100 rs note in between 500 rs note then the machine calculate 500*20 notes. The question is that how 100 rs note comes between 500rs note.
i have go to 4 th level of complaint through ICICI website & the last Answer i got is
Dear Mr. Sharma,
We write with reference to your e-mail of December 24, 2 008 addressed to Head Service Quality issue regarding cash withdrawal from ICICI Bank ATM machine.
Your complaint has been registered under Service Reference Number SR90753119.
We will respond to you by January 5.
Sincerely,
Sri. Venkateshwara
Office Of Head Service Quality
Regards,
Manoj sharma
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