Sir, Madam,
I have been with ICICI with last 4 years and have been a credit card customer for all the four years.
My statement for 20/12/2208 had the below issue as stated:
Email to ICICI on 29/12
Dear Sir/Madam,
Please review the statment for Late fees and interest Charges for statments for 20/11 and 20/12.These charges are applied on my statment even after a payment of 8, 516.84 was made on 20/11
Outstanding Charges Issue:
This seems to continue even if the payment is made the same day late charges are applied.
The Late fees (Rs 400.00 applied on both the statements) and Interest Charges are applied before the peak period of 48 days.
My only transaction is 6250 between 20/11 and 20/12 and my payment due is 7252.00 Rs
I wont be making any payments to the card until these charges (Rs 1002.88) are revereted. I have got similar statements earlier as well but made a payment.
Rewards program discrepancies
The rewards program, the statment on 20/11 has 1425 points and the reward points on 20/12 has been reduced to 94 points.
Please contact via email.
Regards,
Jeevottam
PS: I tried to submit via "email us" application, there is a error is submitting the request.
Email to ICICI on 9 March
Dear Sir/Madam,
Please review the statment for Late fees and interest Charges for statments for 20/11 and 20/12.These charges are applied on my statment even after a payment of 8, 516.84 was made on 20/11
Outstanding Charges Issue:
This seems to continue even if the payment is made the same day late charges are applied.
The Late fees (Rs 400.00 applied on both the statements) and Interest Charges are applied before the peak period of 48 days.
My only transaction is 6250 between 20/11 and 20/12 and my payment due is 8655.75 Rs
I wont be making any payments to the card until these late chargesare revereted. I have got similar statements earlier as well but made a payment.
Rewards program discrepancies
The rewards program, the statment on 20/11 has 1425 points and the reward points on 20/12 has been reduced to 94 points.
Please contact via email.
Regards,
Jeevottam
PS: I tried to submit via "email us" application, there is a error is submitting the request.
After this i have raised 2 service request with the degraded "Email us" application which always fails on clicking submit and the responses are as below:
Dear Customer,
Request Number: SR105800433
Type of query: Statement not received
Resolution: We are unable to process your request and unable to contact you at the phone number as in our records. Please contact us at Customer Care
Please note: This is a system-generated e-mail please do not reply.
Sincerely,
Customer Service Team.
ICICI Bank Limited.
Now when I called ICICI bank regarding the amount being blocked from my Saving Bank Account (015201517607) the amount is a whopping 13, 968.41Rs and the ICICI customer care representatives are so adamant with very shrewed responses saying we cant do anything we have rights from the governement to cease any amount of money you have with us or any other bank to get it back.
Now, as a consumer I dont have a option as the money will be debited from my bank account within 7 days.
ICICI has been irresponsible in responding to my SR's and emails on email and has not put an effort to provide better service & has applied all the hidden charges on 20/11 and made me pay 13, 968.41 RS no.
Can i get help on this and settle this???
0 comments