LETTER TO ALL @ ICICI:
I am completely APALLED at the pathetic customer service by your call centre. I am the CEO of Helios Outsourcing and am fully aware of the service levels that is expected in a call centre of your nature and the service I receive is simply no where in comparison. Your staff are rude, impolite and downright unprofessional. More than banking, they need to be taught basic professional etiquette and politeness.
I called your customer service number at exactly 1908hrs today and after entering my credit card number I was directed to a young man who is a typical example of the poor service your call centre exhibits. He couldn't communicate clearly in English and kept passing rude and offhand remarks that bore no relevance to my issue. After changing my card's address two and a half years ago, I was surprised to find a credit card delivered to my previous address which could have been misused or stolen. All I wanted to know is how and why was the previous address used to which the guy I spoke to was not interested in answering. And to top it off, when I asked him for his name, he transfers me back to the main menu!!! You can imagine my frustration.
I am sure you can easily identify who answered my call by checking your system and you can even listen to the voice recording from your dialer. Please do and please ensure the agent is immediately terminated because if I wasnt in the call centre business, I would have stopped banking with ICICI immediately. Some ACTION PLEASE!
And hey - my turnover with ICICI's credit card is over Rs. 10, 00, 000 in the last few years.
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