Re: ICICI BANK -Fixed Deposit #628614058039 dt. 15 May
Through my internet banking account I applied for issue of FD. I hold a saving bank account with ICICI BANK sector- 27 Noida (Which has now shifted to sector -50).
The FD receipt was couriered to me last year which I never received. The bank never informed me about the same.
On maturity of FD (14th June)- when I asked the customer care of the bank to credit the maturity amount to my saving bank- I was asked to visit the home branch in sector-50 Noida. When I visited the branch? it said that this FD was not issued by this branch so you have to visit Rajnagar? Ghaziabad Branch which at great distance from my residence.
On close scrutiny I find below problems-
1. The FD must have been issued by the same branch if it was instructed through internet banking through saving bank account. It was not done.
2. At the time of opening of FD? it was instructed to link the same with saving account so that on maturity it is credited to the saving account-It was not done
3. If the courier was returned? the branch from where it was sent? they did not inform me about the same, here, my address & mobile number remain the same & I am getting all the other communication from the bank at same. The bank never took pain to inform the same.
4. I had to spent INR 200 on petrol to first visit the sector-50 Noida Branch & then Rajnagar-Ghaziabad INR 300 & wasted time.
5. I received the maturity amount after 90 days (on 17th September instead of 14th June) on the amount which must have incurred interest if put to the same bank as FD. They did not paid any damage on account of above failures.
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