With deep regret I have to escalate my grievance to you, hope the same wd be taken in right prospect & actions wd be taken to meet the service level expectations of the consumers.
With respect to the above health policies I was offered free health check up coupons, I had put in a request to one of your call centre numbers to fix up for the same on 17th march.
I was assured that my appointment would be confirmed within 48 hrs. Since no one responded I again called for appointment on 22nd and 23rd march and was again assured by the executives that I would be given an appointment within 24 hrs.
Till date I have not received any confirmations via email or phone call regarding my appointment from your executives
I have been assured by various people about the quality of customer services by icici Lombard health insurance. With these kind of services it raises a doubt in my mind whether this company wd be able to stand by me in case I am in need of services?
Request you to take this up & resolve the same ASAP.
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