DEAR SIR,
I AM K NAGESWARA RAO WORKING AS A DEPUTY MANAGER WITH HPCL AND HAVING A HOME LOAN WITH ICICI BANK. LAN NO.LBVPM00000907466.
ON 15TH MARCH I ENQUIRED WITH ONLINE CUSTOMER CARE ABOUT REDUCTION OF MY LOAN INTEREST. THEY EXPLAINED THAT I CAN PAY SOME AMOUNT AND MY LOAN INTEREST WILL BE REDUCED FROM PRESENT 13% TO 9.75% OFFER IS AVAILABLE TILL 31ST MARCH AND I HAS TO VISIT LOCAL OFFICE FOR THIS.
ACCORDINGLY I VISITED THE VISAKHAPATNAM CUSTOMER CARE OFFICE AT RAMANAGAR ON 20TH MARCH AND SUBMITTED THE AGREEMENT AND A CHEQUE OF RS.3510 (RECEIPT NO.O 01098121458, DATED .23/03/09) AS PER THE BANK RULES TO PAY 0.5% ON THE OUTSTANDING BALANCE AMOUNT.
BUT IT WAS NOT IMPLEMENTED UPTO 15TH, APRIL AND I VISITED THE SAME OFFICE BUT THEY COULDN’T TELL THE REASON AND ASKED ME TO CONTANCT THEIR CUSTOMER ACCOUNTS MANAGER MR.RAMESH RAJU AND AS PER HIM IT IS IN SECURITISED AND IT WILL BE SOLVED BY MR. SRINIVAS, ACCOUNTS MANAGER IN HOME LOAN DEPARTMENT IN SIRIPURAM PORT.
THEN I WENT TO SIRIPURAM PORT HOME LOAN OFFICE AND I CAME TO KNOWN TO MY SURPRISE THAT HE WAS ON LUNCH FROM 11.30 PM TO 2.30 PM. THEN I WENT AT 2.40 PM BUT I COULD NOT GET HIM UNTIL 3.00PM AND HE WAS TOLD I HAS TO MEET MR. RAMESH RAJU WITH OUT TELLING ANY REASON ABOUT FOR NOT CONVERTING MY INTEREST RATE SINCE 23RD MARCH.
I HAS MOVED FOUR TIMES IN BETWEEN SIRIPURAM PORT OFFICE AND RAMANAGAR OFFICE, BUT THEY HAVE NOT SOLVED MY PROBLEM NOT CONVERTING MY INTEREST RATE FROM 13% TO 9.75% AND NOT PAID THE AMOUNT DEDUCTED RS.3510 FROM ACCOUNT.
WHY IT WAS NOT INTIMATED TO ME ABOUT SECURITISATION AND NOT POSSIBLE FOR CONVERSION UNTIL I VISITED YOUR OFFICE.
WHY MY AMOUNT IS NOT PAID.
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