Dear Sir/Madam,
I would like to inform you that I have taken Home Loan from ICICI Bank Limited and ICICI Bank charged me wrong interest and in spite of repeated request and follow up ICICI Bank representative refused to reverse wrongly charged interest. I would like to highlight some of the facts relating to this home loans :
CHEATING / HARRASMENT AT THE TIME OF HOME LOAN SANCTION
I have applied for Home Loan of Rs. 15, 00, 000.00 (Rupees Fifteen Lakhs Only) vide Loan Application No. 7780099437 on 11st September when I went to India for the purpose of House Purchase and Home Loans. I was in India during the period 11th September to 19th September. At the time of loan application I have been told that I will get home loan @ 11% p.a. Floating Rate on Reducing Balance. But after 3-4 days of application I have been called by ICICI Bank representative (Samata) that my Loan has been sanctioned at 11.5% where as ICICI Bank has committed at the time of application that I will get loan @ 11%.
Soon after ICICI Bank representative call, I called Mr. Kaushik Sengupta (DSA) that what is this happening and if you can’t give me loan at 11% then I will stop payment of my processing fee cheque and then after so many calls to Kaushik and Ms. Moumita Das (ICICI Bank Representative – Sales) I have not got confirmation of my Home Loan that whether my loan has been sanctioned or not @ 11% till I was in India up to 19th September. Whereas, I went to India only for the purchase of property and home loans and to sign any papers / documents relating to home loans. I have given one cheque no. 803956 dated 11th September drawn on ICICI Bank Limited for Rs. 8, 437.00 (Rupees Eight Thousand Four Hundred Thirty Seven Only) towards the processing fees.
As ICICI Bank could not confirm me about my home loan till I was in India all my loan papers / documents were signed by my POA after 19th September and till date ICICI Bank did not gave copy of loan agreements, documents etc. either hard copy or soft copy to either me or my POA.
So, if my loan is sanctioned on 13th September then why I have not been informed that my loan is sanctioned @ 11% p.a.
ICICI BANK REPRESENTATIVE TAKEN ICICI PRUDENTIAL INSURANCE POLICY WITHOUT MY CONSENT
For the disbursement of the loan ICICI Bank told me that they will require 4 blank cheque for the disbursement of the loan and for the same I have kept cheque No. 803561 to 803564 drawn on ICICI Bank Limited to my POA to give it to ICICI Bank representative if they require.
But out of the above 4 cheque ICICI Bank has used one cheque No. 803561 drawn on ICICI Bank Limited for Rs. 341.00 (Rupees Three Hundred Forty One Only) and debited from my account on 4th October toward the finance of Insurance without my consent and increased my Home Loan and EMI from Rs. 17, 049/- to Rs. 17, 739/- per month. So, every month I am paying Rs. 690/- higher EMI due to mistake of ICICI Bank. ICICI never bother to call me for my confirmation of anything and increased my liability.
I came to know about this Insurance only when at the end of the month I checked my account through Internet Banking and when I refused to accept this additional wrong doing and complained for the reversal of Rs. 60, 630.00 financed for ICICI Prudential Insurance and reversal of processing charges wrongly charged Rs. 341.00 without my consent.
But till date they have only reversed Rs. 60, 630.00 (Rupees Sixty Thousand Six Hundred Thirty Only) but not returned my Rs. 341.00.
DISBURSEMENT OF LOAN OF RS. 15, 00, 000.00
Till date ICICI Bank did not confirmed me that when they will make disbursement etc. or did not gave me any documents relating to the home loan. But as per ICICI Bank Infinity ICICI Bank has disbursed my Home Loan Rs. 15, 00, 000/- (Rupees Fifteen Lakhs Only) vide cheque No. 183345 dated 1st November and dispatched the same cheque to ALCOVE CONSTURCTION PRIVATE LIMITED on 14th of November.
So, if the ICICI Bank has given disbursement cheque on or after 14th November then how they are charging Interest from me w.e.f. 1st October and why ICICI bank is debiting all EMI from my account 45 days in advance, i.e., 1st EMI should fall on 14th December where as ICICI Bank has debited 1st Installment 45 Days in advance on 1st November and similarly all other EMI gets paid 45 Days in advance.
Therefore, I request to ICICI Bank higher authority to look into the matter and correct the wrong interest charged due to receipt of EMI 45 days in advance and correct the EMI date (i.e., on 14th of every month) based on the disbursement date.
PART PAYMENT OF HOME LOAN
I have made part payment of Rs. 125, 000.00 (Rupees One Lac Twenty Five Thousand Only) against my Home Loan account No. LBCAL00001625537 on 9th July vide cheque no. 806025 dated 9th July drawn on ICICI Bank Limited, Brabourne Road Branch, Kolkata at ICICI HFC Limited, Central Plaza, 2nd Floor, 2/6, Sarat Bose Road, Kolkata – 700020 and this has been debited from my account on 10th July and I have been told that this amount will be adjusted from 9th July and no interest will be charged from the receipt date.
But unfortunately it is adjusted on 1st of August and now ICICI Bank is saying that it will be adjusted from the next EMI. As till date I did not receive any loan agreement or any terms and conditions of the loan so I have to rely on the verbal response of the ICICI Bank customer care representative and on good faith I have repaid Rs. 125, 000.00 (Rupees One Lac Twenty Five Thousand Only) on 9th July but not yet adjusted the part repayment till 1st August.
Therefore, I request you to please look into the matter and adjust the part payment of Rs. 125, 000/- on 9th July.
Earlier also I have made request for the reversal of wrong interest and reversal of wrong processing charges but till date nothing has happened.
I have also writen mail to all the below mentioned email id but nothing happened.
Customer Care; [email protected]; [email protected]; NRI; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; [email protected]
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