Dear Sir,
Please refer Email of Thiru Abdul Mubeen-Emails cc-Hyd, Customer Service Officer dated 05.01.09 at 8.59 AM.
As requested by Customer Service Officer Thiru Abdul Mubeen, I have contacted Thiru Hari Kumar. G the official of ICICI bank Ltd., Trichy through his Mobile No 9944199664 today (05.01.09) at 5.22 PM & asked him about the ELBEE Courier vide awb no 329087872 for further dispatch of my cover. He told me that the letter regarding PIN Password received from the ICICI Bank Ltd., Mumbai has been dispatched to my mailing address on 24.12.08 itself through French Express Courier vide POD No 739462. & he directed me to contact Thiru C.Prakash Senior Manager of French Express through his mobile Number 9363311519 for further details of my cover.
When I contacted Thiru C.Prakash Senior Manager French Express Courier of Trichy through his mobile, he spoken harshly without humanitarian mentality. He told that the Cover may be dispatched to other customer instead of you by mistake. Our people may search & collect it from someone & hand it over to you. This mistake is common. Regarding the 17 days delay of the letter dispatch, he stated that the delay in dispatch the letter to the customer is a common one & you did not questioned in this regard.
All the conversations between me & Thiru Prakash the Senior Manager of French Express Courier of Trichy has been recorded by me through my mobile & the same has enclosed herewith as attachment for your kind perusal.
The Conversations are in Tamil Language. Hence I request you please arrange to understand the conversations through Tamil Agent of your office and take action against the Courier concerned for the delay in dispatch of my letter to me. I have received my letter from the said courier at 9 PM today on 05.01.09 after the lapse of 12 days (from the date of delivery to French Express Courier on 24.12.08 POD No S00739462 by the officials of ICICI Bank at Trichy) with the help of Thiru Abdul Mubeen Customer Service Officer of your office who directed me through Email for how to find my cover.
Hence I expressed a lot of thanks to Thiru Abdul Mubeen Customer Care Officer, Thiru Hari Kumar, & Thiru Thiagarajan officials of Trichy ICICI Bank Ltd., who help me to trace out the letter containing PIN PWD & obtained the same today (05.01.09) itself after the lapse of 17 days.
I also wish to inform that after receiving the PIN Password from the ICICI Bank through French Express Courier on 05.01.09 I have remitted a sum of Rs11201.65 towards the Amount Due for the Statement Date 20.12.08 for my credit card successfully vide Confirmation Number 0087513446/05.01.09. This is also for your kind information and for necessary action.
Sincerely Yours,
Lion B.Rajendran, M.A.
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