Closure of recurring deposit
one of my recurring deposit was matured and was supposed to get debited in my saving bank account on 18 April 09, i waited for some day after 18th april hoping it will be done however it was never done. When i checked with ICICI customer care they informed that money is with icici bank and than i place a request to debit the amount in my icici account. I was promised it will be done in 1 working day and as if now 5th may the money is no show.
ICICI customer care agents and supervisor have no clue on this and they keep giving excuses like system is not working, we’ll forward the request to the backend department etc. Most of the time these agent done have any idea what they are speaking. Even their supervisor have no access to the information.
Please help me, i’ll provide all the relevant information along with service request nos. And call recording of call centre agent.
regards
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