Dear People,
Do we really think one day we Indians would be really smart as I don’t see that happening anytime soon. Recently I had trouble paying bills online through visa bill pay site which integrates through ICICI Bank to securely transfer funds from your account to the biller. Due to some system problem after three attempts my Net Banking userid got disabled (problem has been between visa bill pay site and ICICI Net Banking site). To activate I had to place the request with the customer care department and they assured that the ID will be activated within 24 Hrs. (Activation takes 24 hrs? Seems like it 1990's where the file would be sent to Sr. VP Activations and once he approves then only a field executive will switch on the account).
That is not it the second part is more interesting I requested a password reset and they assured it will take 8 Days for the password to reach to my address (Seems like ICICI Net Banking Passwords are generated in Hawaii as it takes 8 days for the courier to reach your place in Mumbai - Highly optimized process kudos you are "B" age banking).
Now the twist I needs to correct the misspelled Name of the building in the address but it can’t be done for 7 days as the password request is in place (Reason as explained is the password has to reach the destination before you can change the address) I can’t do the wither way to change the address and then request a new password as change in address takes 1 month to be effective (Seems like people from Interpol and FBI verify it before you new address which just had a spelling mistake to be rectified.)
Kudos ICICI Bank for "B" Age banking - Buffalo Age banking. To make the system secure for customers trouble the customer always.
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