Hi all,
I applied for a personal loan amount Rs. 60000/- with processing fees estimated at the time of loan agreement was 1.12% Service tax as per existing service tax rules.
Two copies were provided by the bank regarding this agreement. One is a customer copy and the second one was loan agreement copy (Bank's copy).
In customer copy it is clearly mentioned that the processing fees will be charged @1.12% as per rule but to my utter surprise when I received the bank copy (loan agreement copy) they specified Rs. 1, 124 /- as the total processing fees including service tax.
This is very unfortunate that bank should not maintain transparency regarding everything they debit or credit to their customer. My loan a/c no was LPCAL00013959912.To bring this matter into their notice I immediately call customer care and lodged a complain request with complain number 81242527 and I was asked that the request will be verified within 3 working days and will be clarified everything after that.
Since then I called them after 3 days and their answer was your verification is completed and we found that the loan was disbursed as per rule and agreement and nothing has been reported faulted. If u need further clarification you will need to their office somewhere in calcutta.
My question is if loan disbursement takes place according to rules and regulation then based on which arithmatic calculation they debited 1, 124 from the sanctioned amount. In any way 1.12% of 60, 000 can't exceed 672.Along with service tax it will be 672 83.0592=755.0592.This means that I already got a shotfall amount of Rs. 1124-755.0592=368.9408 (Approx 369)
I have called the customer care for almost 5 times but everytime their response was negative. Plz do the needful.
Thanks and Regards
Soumyajit
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