I hold a savings account with ICICI for the past seven years. I do not have any credit card linked with this account. Recently I have two fraudulent transactions on my account worth Rs. 10570 and Rs. 880. When I called the customer service rep, after so many phone calls and a long wait, he told me that my account has been "wrongly" linked to another credit card holder and it seems that that person is withdrawing money from my account. My God, I am almost shattered by this response. What a security breach! I have decided to close my account. The bank has not emailed me, there is no way we can reach the account managers, and the call keeps getting routed from one customer service rep to another. I hope I get my hard earned money back which I had saved for so long.
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