Hi All,
This is to bring to your notice that I have been in constant communication with ICICI Bank with regards to Fraud Detection on my Credit Card number 4477 4741 7754 8008 in the month of June for approx. Rs. 44, 000/-. I have been referred to different people and I politely did what was told to me by the authoroties involved with this case. However today (28th Feb) the entire amount was debited from my Salary Account and I did not get any salary (My salary of Rs. 22081/- For the month of February). Apart from this my account still has a deficit of approx Rs. 40000/-
I have mantained very good relationship with the bank with regards to all my transactions. I have paid my Loans (Loan A/c No. LPMUM00008620718) and EMI’s before time on this credit card as well. I was told to wait for this issue to be rectified every time. However after some time; they kept referring me to different people. Today I was asked to contact Mr. Malviya from chargeback team and I was informed that he works from 10:00 AM to 06:00 PM. I confirmed the same as it was a Saturday and the person from customer care on the phone said Yes, he would be available. After visiting his office in Andheri at 04:00 PM; I was informed that he is not availabale as the office hours are till 02:00 PM. As there was no response from the bank; I decided to lodge a complaint against the same in Goregaon (W) police station on 21st Feb because all these transactions were in June and it is 8 months now that there is no action taken on this. Only action taken by the bank is to send recovery agents to collect this money.
The reason I am writing this mail is because after sending so many Email’s; Faxes and couriers to different people from the same Bank; my issue was never fixed and today you debited my salary Account. This is more than just Mental torture to any individual. As I understand the bank should not charge the customer for any disputed amount until and unless that case is closed. I have all the documents with me and proof of all the documents that I sent to the bank. I request the RBI ombudsman team to look at this seriously as early as possible. Please revert for any documents that might be required.
For all the people listed above; please co-operate with me and help me to fix this at the earliest.
Regards
Aslam Sheikh
0 comments