I humbly request every individual to stop using ICICI credit card because they only loot their customers no matter how much business you bring to them. They also don It does not make any difference to them. There is no benefit of doubt. They don’t trust their customers and their customer service sucks…. Right from the lower executives right to the Nodal officers…
My ICICI Credit card Number: 4477462171962002 activated in 2007.
I have been so fed up with the ICICI credit card department. They have the post pathetic and disgusting staff. Right from Customer service department to the Nodal Officer Department.
Their customer service department is so poor, they do not update their records and we customer have to pay the brunt for it. Is it the customers fault if your customer service department does not update the records? How can the Nodal officer claim that a customer has not called the Customer Service department if the concerned executive has not updated the account?
It happened to me on 20th October where I was wrongly charged to my account for a transaction. I had called the customer service department, they asked me to fax a dispute form. I After confirming with the customer service executive the receipt of the form via fax, I was asked to pay less the amount not due to my account and was informed no additional charges like interest fee or anything extra charges will be charged till my issue is resolved. To my misfortune I trusted the customer service executive and destroyed the proof of fax and for the next 4 months till February.
Some questions to be asked here??
1) How on earth do I trust ICICI for the transactions they charge on my card?
a) Most of the time bills are sent after due date. Without going through the whole bill why the hell should I pay the full amount? What if there are incorrect transactions. If the first mistake was not corrected, how would they ask me to make full payment?
b) If the customer service executives are so inefficient and if everything needs to be written and sent across, why are the executives sitting there for? If we don’t trust them for their word why don’t they start dispatching letters for the confirmations they do?
2) Why was I getting credit for my charges if there was no proof of my dispute?
The same error occurred to me on 18th March and 21st February dual charges for Vodafone & again the same thing was repeated. I did not take it seriously as I was told the charges would be reversed to me till issues would be resolved and I was getting reversals in my account till Feb’08.
Then due to some personal reasons I was not able to follow up with ICICI and the interest charges and late payment fees were continuously being levied heavily on me. I still continued to make payments on my purchases. Then on 15th Sep’08 I had raised the same issue with the second level as per ICICI’s online complaint process, but the reply was not satisfactory as there was no proper solution been given. Then the same issue was raised to Head Quality Service wherein I received no reply. As usual it took too long for ICICI to reply for my queries or to provide solutions all the knew was to loot their customers by levying heavy interest fees.
The issue was raised to the nodal officer pleading to waive off the nuisance penalties on to my account. I had accepted and paid all the purchases due on my account and had requested for disconnection.
But they put me on stupid EMI system and rejected my application of disconnection.
I have made all my payments. And would request to please help me get rid of this nuisance ICICI credit card department.
I want to disconnect and shut my card. Please stop levying interest penalties on my card… They have been doing that and now they say I have 50, 000/- outstanding. Bullshit… Prove it’s the unpaid purchase and I will pay for it.
Someone please help me settle my credit card.
COULD YOU PLEASE TELL ME IF THERE IS ANY ONE ELSE ABOVE NODAL OFFICE WHO CAN RESOLVE MY ISSUE.
0 comments