Dear Sir,
On the onset I convey my due apologies for bringing forth this petty issue in your busy schedule, but writing the same to you as a last resort after recieving no response from the bank's customer care end.
Myself Abhinav Kumar, hold a ICICI credit card (5176 5335 8949 2005) since Dec-05. My transaction history in the last 2 years would substantiate the fact that I have always cleared my dues well within the due dates.
Inspite of making the payments on time since Aug-08 I have been recieving statements with late payment charges. Details of payments are as follows:
9.08.07 - payment made of Rs.4006 vide cheque no.148485 (UTI Bank)
9.09.07 - payment made of Rs.5928 vide cheque no.148486 (UTI Bank)
9.11.07 - payment made of Rs.3747 vide cheque no.148488 (UTI Bank)
9.12.07 - payment made of Rs.29573 vide cheque no.148489 (UTI Bank)
Please note that in all the above payments since Sept-07 I have not been paying the late payment charges since inspite of myself submitting the cheque for August payment on time the same got debited late due to delay at bank's collection end. On raising this issue with the customer care umpteen number of times all I have been hearing is that it will be rectified whereas every new statement keeps on carrying the same and hence it has been piling up for the last 6 months.
Atlast I had also written a mail to your esteemed mail-id in January-08 whereby I requested for the outstanding due less the wrongful interest charge so that I can clear the same but all I recieved was a mail stating the bank's policies.
I once again request you to kindly guide the concerned people to mail me my outstandings so that I can clear the same and cancel the card which has been harassing me for the last 6 months. Please note that I would not be paying any late payment charge since I should not be penalised for no response from bank's side and wrongful statements.
Also would request you to look into the case where the bank's DSA's keep calling the customer for payments without acknowledging the problem of the customer even after stated by him/her.
Awaiting your guidance
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