I, Vaishali Sailendra Samant, aged 38, an Indian resident, residing at, 401, Babu
nivas, tukaram Nagar, Dombivli (east), thane, maharashrta, India, 401202,
address you as under.
1) That I was induced to get issued a credit card using my details with Amway
Distributors. The customer id is:6437428and the No. of credit card so issued
is 4477465017983009.
2) Having doubts of intentions of issuing the credit card even though I was reluctant to
have one, I decided not to activate my A/c as the terms and conditions were not
agreeable to me.
3) One day I received a telephone call from one calling himself as Vicky
Malhotra and said that I (Myself) was one of the thirty Amway clients those are selected
to get insurance policies free of costs and collected the details of mine and of my son
saying that the policies are issued absolutely free. I had time and again told that chap
that I was not at all interested in any policy what so ever and will not pay a single
farthing towards those policies and he said that I need not pay any.
4) In the second week of Jan .2009 I received two policies viz. pol.
No10481433&pol. No.10478807along with few documents about which I understand
nothing. I was neither told about the premiums nor I agreed to pay any at any point of
time.
5) the policy first premium receipt sent with the documents indicate that I have made
payments of rs.9791& rs.3827 wide cheques no.774426&258869 respectively. The
cheque date .and Name of bank is blank. it indicated that I had issued the cheques
whereas I had never issued those cheques and we thought that the premium was paid
by the bank or the agent as the policies were offered free of cost. Even though I had
never subscribed to any premium what so ever and had never accepted the terms and
conditions of the said policies as I was never told anything about the amounts and
premiums of those policies.
6) OnJan.2009 I received a credit card statement showing a debit of rs.15301.debited to
my credit card a/c. which I never activated nor I gave any consent to debit that Amount
from my credit card A/c.
7) On Jan 18 at 11.45A.M&11.49A.m. I received two phone calls on My Mobile No.9322815139 from L.L.No.02241610900 alleging that I had spent from my credit card the said sums in Delhi. in bars, restorents, molls ect. I crave leave to refer to those conversations between the caller and myself on my mobile. My several request to investigate and to book the caller are intentionally turndown by the so called investigating executives showing deficiency in service. Then again I received repeated phone calls from your billing/recovery departments only to harass me.
7) Again I received another statement of credit card a/c.which shows increased debit to my A/c. which shows that no cognizance is paid to my complaint both by icici prudential and also by icici bank credit card department, as this case was to be handled jointly by both the icici departments in coordination, instead they tossed the complaints to others in rotation only to harass me. I spend lot of money in sending the replies to all those formal
drama type replies yielding nothing.
8) I had requested to all the concerned departments by sending various emails requesting
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