Inconsumercomplaints.com » Miscellaneous » Review / complaint: Icici direct - Unwthical Business Practise | News #293751

Icici direct
Unwthical Business Practise

Respected Sir,

I have applied for ICICI direct Dmat cum trading account vide application 9001794384 in the month of Oct at ICICI Direct, Salt Lake, AF block, Kolkata and till date neither the account has been opened nor the proper reply has been received from the concern authority of ICICI direct.

At last, I have received the foul reply from Service Quality, ICICI direct on 20 May as the form along with my cheque, copy of credit card, stamp paper agreement was missed during transit. Therefore, I am planning to lodge a police complaint for misplacement of valuable documents by ICICI direct after hearing from the concern authorities.

In this connection, I have so far initiated more than 100 telephone calls and 50 email contacts for following up the matter with ICICI customer care team w.e.f Oct. All the communications available with me is appended in Word Document and placed as attachment for evidence.

As per the ICICI Policy, Any queries asked have to be resolved within 48 hours. However, in last 8 months there was no significant response / respect to my queries at the ICICI customer care. Based on above facts and evidence, I suspect as the ICICI direct is doing foul play against business ethics formulated by Government of India authorities.

I have also wasted considerable amount of time and effort in follow-up with ICICI team, which leaded to me considerable loss in all aspects due to most negligence approach of ICICI direct customer care.

This email is intend to write as to notify all concern officers of ICICI, Ministry of Finance, SEBI, BSE, Banking Ombudsman and Media peoples to take necessary action at your end.

I request and I hope necessary enquires will be initiated by all concern officers and do the needful to me.

Thanking you

Regards

N Anand

Mobile: 9432098224

[--JAI HIND--]

On 20/5/08, Service Quality wrote:

Dear Mr. Anand,

We value your relationship with ICICI Securities Limited.

We refer to your e-mail dated May 12 addressed to Head Service Quality regarding status of your ICICIDirect Account Opening Form (AOF) number: 9001794384.

With regards to the same and further to our telephonic conversation on May 20, your AOF number: 9001794384 was rejected on April 16 as the Stamp Duty / Franking validity expired on letter of authority. When checking at our end we found that your AOF have been lost in transit. We regret for the inconvenience caused to you. We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.

Further, Mr. Rohit Kumar Thakur (9836574782) will assist you in filling a new AOF tomorrow. We once again apologize for the inconvenience caused to you.

In case of any queries, do write to us.

Sincerely,

Bidhu Panda

Customer Service

ICICI Securities Limited

On 16/05/08, N Anand wrote:

Dear Madam,

No responce received tilldate.

It is not seems to be fair & ethic business practice for esteemed ICICI group company.

I feel very very bad on your way of working.

If, 9 months taking for opening an account without any setback or reasons.. it is the fact to feel shame for your working style..

Hope, postive reply / telephone, least minimum on status..

regards

Anand N

9432098224

From: Nallan Anand

Sent: Friday, April 11 8:00 PM

To: Service Quality

Subject: Re: 'ICICICARE=028-849-869' ICICI Direct account opening application 9001794384

Respected Madam,

Thank you for the information and initiative at your end..

Let me disclose the fact, I have earlier submitted thrice my identity proof of latest telephone bill copy duly signed by me...

The real fact very well known to Mr. Amit Das... He has collected from my residence every time..

The rejection of application for want of "latest telephone bill" is not convinced by myself...

I do not know, what foul play made by the concern team at your end for the delay..

Any way, Today Mr Amit das visited my residence at 7 PM as scheduled..

He has collected the recent telephone bill copy duly signed by me (forth time in last six months)...

This is for your information..

regards,

Anand N

From: Service Quality

Sent: Friday, April 11 2:06 PM

To: [email protected]

Subject: 'ICICICARE=028-849-869' ICICI Direct account opening application 9001794384

Dear Mr. Anand,

We write with the reference to your e-mail dated April 08 addressed to our Head Service Quality regarding status of your ICICI Direct account opening application 9001794384.

With regards to the same and further to our telephonic conversation dated April 11, we regret to inform that, your ICICI direct account opening application 9001794384 has been rejected for the below mentioned reason.

· Required latest address proof.

Further, you have fixed up an appointment for rectification on Today at 6.30 pm. Sales person Mr. Amit Das will visit to your place.

For any further assistance, please write to us.

Sincerely,

Pallavi Sonavane

Customer Service

ICICI Securities Limited

From: Nallan Anand

Sent: Tuesday, April 08 10:23 PM

To: Helpdesk ; [email protected] ; [email protected] ; [email protected] ; [email protected]

Cc: [email protected] ; [email protected] ; [email protected] ; [email protected]

Subject: Re: RE:'ICICICARE=026-773-061'

Dear Sir,

I have submitted application in person at ICICI Direct, Salt Lake, AF block vide application 9001794384 on 01 Oct 07 for opening Dmat cum trading account.

However, my application is not yet processed by your office and still kept in progress.. though 6 months and 8 days are left.

The 188 days delay in opening an account is extremely up normal & violating with SEBI guidelines & GOI directives.

The appended all communications (below) for follow-up action is also an evident for your negligence on customer.

I have also wasted considerable amount of time and effort in follow-up with your team, which leaded to me considerable loss in all aspects.

Considering the facts, action at your end expected on war foot.

Also, a fact of summery has been sent separately to SEBI for information along with ICICI direct SEBI registration No.

Regards

Anand N

Copy to:

1) SEBI, Bombay - For necessary action.

2) SEMI, Kolkata. - Please do the needful.

3) BSE, New Delhi - For necessary action.

4) Mr. K.V. Kamath, Managing Director and CEO, ICICI Bank Limited - for information

5) Senior GM, Quality Service - for information and n/a, please.

From: Helpdesk

Sent: Monday, April 07 1:20 PM

To: Nallan Anand

Subject: RE:'ICICICARE=026-773-061'

Dear Mr. Anand,

We regret to inform that we could not respond to you with the resolution within the specified time. However, we are following up on priority.

We will reply you at the earliest.

Sincerely,

K.N.R. Sandeep

Customer Service Manager

ICICI Bank Limited

&--Original Message&--

From: Nallan Anand ([email protected])

Date: Friday, April 04 06:46 PM

To: [email protected] ([email protected])

Subject: Fw: RE:

Dear Sir The Application submitted on 01 Oct 07. (Total delay at ICICI direct : 6 months and 4 days) Still you are not able "take up the matter with the team concerned". Do you not feel shame? Anand N From: Helpdesk Sent: Tuesday, April 01 4:45 PMTo: Nallan Anand Subject: RE:'ICICICARE=026-773-061' Dear Sir/Madam, We have taken up the matter with the team concerned to confirm the further status of your ICICI Direct Account opening form. We would revert you with the details on priority. Sincerely, Ravi Chandrika Bade Customer Service ManagerICICI Bank LimitedFrom: Nallan Anand Sent: Friday, March 28 7:38 PMTo: Helpdesk Subject: Re: RE:'ICICICARE=026-773-061' Dear Ravi Chandrika Bade, I have just counted your msg "We regret the inconvenience caused".. it counts 17 times.. Still the inconvenience proceeds.. Anand N From: Helpdesk Sent: Monday, March 17 11:10 AMTo: Nallan Anand Subject: RE:'ICICICARE=026-773-061' Dear Sir/Madam, We regret the inconvenience caused. As confirmed by team concerned, your ICICI Direct Account opening form will be rectified on March 17 and the same will be forwarded for further processing. The accounts will be generated at the earliest on processing the form. Sincerely, Ravi Chandrika Bade Customer Service ManagerICICI Bank Limited &--Original Message&--From: Nallan Anand ([email protected]) Date: Thursday, March 13 05:28 PMTo: Helpdesk ([email protected]) Subject: Re: RE: Dear Sir Noted your content of the msg.. The ICICI Direct rep has visited my residence on 24 Feb 08 for rectification of nomination error.. It is understood from them that they have wrongly entered my name inspite of nominee name.. any way error at your end is tolerated.. But, 24 Feb 08 to 13 Mar 08, is taken 19 days.. I am not able to understand, what is going on at your end..? Is it any problem with your system..? It is surprise to see, the customer service emails also not responded few times..? Certainly, It is not good development in ICICI management.. as I am seeing it, first time in my last 8 years relationship with ICICI... regardsAnand N From: Helpdesk Sent: Thursday, March 13 2:40 PMTo: Nallan Anand Subject: RE:'ICICICARE=026-773-061' Dear Sir/Madam, Your ICICI Direct Account opening form is rejected again on February 21 for the details of nominee. The form has already been forwarded to the team concerned to arrange for rectification. We have taken up the matter with the team concerned to confirm the status. We will reply you with the details at the earliest. Sincerely, Ravi Chandrika Bade Customer Service ManagerICICI Bank Limited &--Original Message&--From: Nallan Anand ([email protected]) Date: Tuesday, March 11 10:28 PMTo: Helpdesk ([email protected]) Subject: Re: RE: May i know the present status.. Please note that my previous two emails were not replied by ICICI team..reason not known.. Anand N &-- Original Message &-- From: Helpdesk To: N Anand Sent: Saturday, February 16 3:25 PMSubject: RE:'ICICICARE=026-773-061' Dear Customer, Thank you for your cooperation. Your ICICI Direct Account opening form is rectified and forwarded to our Central Processing Center for further processing. On completion of processing, the accounts will be generated at the earliest and you will be intimated accordingly. Sincerely, Ravi Chandrika Bade Customer Service ManagerICICI Bank Limited &--Original Message&--From: N Anand ([email protected]) Date: Sunday, February 03 08:24 PMTo: Helpdesk ([email protected]) Subject: Re: RE: Dear Sir, Thanks for the information.. I am having relationship with ICICI for a period of 8 years plus, I know little bit about ICICI about their dedicated Customer focus as well as their weekness.. I have confident with your management on commitment... Best RegardsAnand N &-- Original Message &-- From: Helpdesk To: N Anand Sent: Sunday, February 03 12:39 PMSubject: RE:'ICICICARE=026-773-061' Dear Customer, Your ICICI Direct Account opening form is rejected and we have already escalated your concerns to arrange for rectification of the same on priority. We assure that we are looking into the matter on priority and shall get back to you at the earliest. We urge you to treat this as an exceptional occurrence and not as an indicator of our commitment to Quality Customer Service. Sincerely, Ravi Chandrika Bade Customer Service ManagerICICI Bank Limited &--Original Message&--From: N Anand ([email protected]) Date: Saturday, February 02 06:25 PMTo: Helpdesk ([email protected]) Subject: Re: Sir, Seems to be more delay at ur end.. Please, provide the status atleast.. Anand N9432098224 On 30/1/08, N Anand


Company: Icici direct

Country: India

Category: Miscellaneous

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