Respected Sir,
I have make payment of Rs. 1000/- on 22-03 at 9.35 AM in Mahedipatnam, Hyderabad ICICI Branch, at that time the server of the bank is down and they have collected the cash in envolop and given acknowledgement. A phone call received from your Bank call centre and told that you have not make payment. I told them I have already paid on 22-03-08 itself. Then they told that to verify with the Bank officials. Immediately I rush to bank and know tha fact, that I have written first four digit as 4476 instead of 4477 due to which the amount is not credit into my account. The Mahedipatnam Branch official did not bother to phone me for rectifying the correct No of my credit card and keep quite tiil I approached them. The Bank officials fail to rectify the defect and kept it lying unsetlled. Fault is on the part of bank officials for not rectifying the defect and keeping them unsetlled till I approached. The main reason is also due to failure of your Bank server the amount paid intime could not be credited in to my account, for which I have punished with late payment fee of Rs. 350/-.
Therefore I, request you Sir, kindly reverse the late payment to me, as the defects are with your bank and your officials, the above thing happened due to server failure and carelessness of your bank official in not rectifying the fact on the same day and kept them unsettled till I approached. I have paid the amount on 22-03 at 9.35 AM before the due date.
Thanking you Sir.
Yours faithfully,
(MOHD. ABDUL SALEEM)
EMI credit card No. 4477 4653 4925 1000
H.No. 9-4-1 34/1, Near Masji Habeeb, Nadeem Colony,
Toli Chowki, Hyderabad 500 008.
Cell No. 9247472858
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