This is with reference to my ICICI Lombard Family Plus Health insurance policy no. 4034/FPS/04095409/00/000.
I had sent a medical hospitalisation claim no. BLC-01-09-CN-L01046 to TTK TPA office in Mumbai on 12-01 with all documents for patient Named Amit G. Khandelwal vide Trackon courier docket no 120999542.
Then on 20-01 i received a letter from your TTK TPA office that some additional documents where required and so i sent the additional documents on 27-01 vide Trackon courier docket no 122643235.
Since then i am regularly contacting the toll free number 18004258854 in Mumbai and getting a reply that the claim is under final stage and gone to expert opinion and the result will be in 3 to 4 days. And till now after 60 days i am receiving the same message.
In these 60 days there wasnt any official communication from your end regarding the claim and this is very poor customer service keeping in to mind the service of ICICI.
I had sent a official letter on 20-03 to TTK vide Trackon courier docket no 128061703 requesting to settle the claim at the earliest. But still i havent received any reply from their end.
I am feeling that i am cheated by enrolling for this policy. Their expert department seams to be careless about setteling the claim.
Further i had sent a E-mail to TTK (id no TTK CRM #125116) on 01-04 and ICICI Lombard (ID no
'ICICILom=004-462-496' ) on 01-04.
Also Intimated ICICI Lombard through their website on 02-04 vide no. 204091775 and again intimated their toll free no and also to their service manager Ms Preeti on 06-04 and awaiting reply from ICICI and TTK TPA.
Now i am waiting for the response and my further step will be to Intimate their Regional manager and forward my complaint to IRDA and even ready for consumer after that.
I hope my issue will end here only. Awaiting any response from ICICI or TTK.
If any any one suggest me that any chance i have to go to Consumer then who will be the culprit ICICI or TTK
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