It's been 2 weeks since ICICI Lombard accepted my payment towards motor insurance renewal but despite multiple followups, ICICILombard has still not provided me with a copy of the insurance renewal document.
Hence despite paying up in time, I am regularly at the risk of being fined by the traffic police. I have sent 8 e-mails and made over 10 calls to their call center. On July 4th one of their executive (Deepak Kumar) sent me a mail promising to deliver soft copy of the insurance document within 24 hours. It's been 4 days since that and still I don't have the document. Today Deepak Kumar sent me another mail stating the following "policy number is not valid we request you to provide us with the correct policy number and payment details to process your request further". I cant understand whether these people have even the basic processes in place. Everytime I call up their call center, I am assured that everything will be sorted out in half an hour. This has been happening regularly for the past 2 weeks. I am fed up with such horrible behavior. They don't even know the basics of customer care. This kind of behavior is extremely unacceptable and least expected of a company like ICICI. I am sorry to say this but THIS IS THE MOST UNPROFESSIONAL ORGANIZATION I HAVE EVER INTERACTED WITH.
Regards,
Vinod
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