Sir/Madam,
ICICI Collection agents Terrorism, Harassing and humiliating me.
I am paying my monthly PL installments at regular basis. The installment amount will be auto deducted from my salary account. I have paid all the installments till sep'08 Since i have changed my job i no longer use the icici account. ICICI check returned since the salary was not credited. And i really forget this.
Before Threedays (21st oct) a collection agent came to my house without even calling me in my lan-line or mobile. He asked me to give the money immediately or (I dont know within how many seconds) check dated for next day, I told him dat i would deposite the check directly to the ICICI after few days.
But he said that he will be coming back next day and i should give him cash or the check dated on 23 of Oct and left not even listening to me.
The Next day (wednesday) the same guy came to my house around 10.pm in the morning (not even tried to contact me). (I am working in a call center and start to sleep by 7.00 Am and wake up at 3.00 pm) He knocked the door very hardly and mom went to the door and told him dat i am sleeping since i am doing my night shift. But the guy shouted at my mom, dat i have to pay the money now. And my mom got frightened and waked my up. I told again that i would deposite the amount directly myself. His voice his so high (i am living in a basement of apartment) and his language is so bad, he told me to give him the cash immediatly or the check dated for 31st. His face was really rude and voice very ARROGANT.I have told him that this is an apartment, and neighour will get distured. He replyed me "My Voice will be more harder if You dont make the payment Immediately ".
Then i got irritated and told him that i want to speak to his manager. He took his mobile and dialed it to his manger. Even he don’t have any professionalism while speaking. I told the entire situation which happen and he apologized (just for the sake). Any he asked me that he want to meet me in person and asked me an appointment. I told that i will be available any days weekdays between 3.00pm - 7.00pm. I told him that i will pay it directly to the Bank and dont want anybody coming to my house. He said ok and closed the call. Then the agent left.
Next day, Exactly at 5.30 Pm the collection agent came with his manager, (a tall, beard and Gutkha in his mouth). Both dressed in a unprofessional way. Their top 3 shirt bottoms open and the manger had some thick metal (Not Gold) chains around his neck.
The manager looked at me with smile and said "Hello sir, so, here i am, and when can you make the payment sir? " I told him that i will pay it directly to the Bank and dont want anybody coming to my house. Again with hard smile, he told me dat i should give the money immediately.
I told him “this not the way to speak and leave my house immediately. Then he changed his face very rude. He said that he had seen 1000 people like me, he said he cant move out till i make the payment. He also said that he had seen 1000's of police cases... I got shocked by his behavior, I asked for his I-D card and name.. he is showing the ICICI receipt book with the Logo. But not showing his Id.
I told them i would call the police and i started dialing one of my friend's number (I don’t want police in my house... i am in a apartment and my mom also pleaded to me, not to call police.) Mean time both the guys left the place. Ran soo fast that i was not able to note down their Bike Number. But Before going they said will be back within a week.
IS THIS THE WAY U TREAT THE CUSTOMER FOR NOT PAYING A SINGLE PAYMENT? I GOT A HOUSING LOAD FROM SBI AND I FINISHED IT WITHOUT ANY AREARS. EVEN THEIR SOME TIMES, MY CHECKS HAS RETURNED BUT THE WAY THEY THREAT IS GREATT..
IS THIS THE WAY YOU THREAT ME? I HAVE NEVER MISSED A SINGLE PAYMENT BEFORE. I AM PAYING YOUR MONEY WITH A HUGE % OF INTEREST. DID I TOLD U THAT I WILL NOT PAY. I SAID I WILL A IN FEW DAYS TIME. I AM READY TO PAY WITH FINE AMOUNT.
WHEN I CALLED THE ICICI CUSTOMER CARE TO COMPLAIN THIS, IT LANDED IN MUMBAI AND SPOKE WITH Mr. JEETHU.(no agent has a employee ID) after a long time of waiting in Phone. But he said that he can't help me. WOW What a Service. I have to Contact the Collection Department it seems. They Dont have Number... till now all the ICICI services are done through phone. But if it is an ISSSUE I should leave all my job, my sleeping time and i have to Go to the Offfice in person. no agent has the Colllection Department number. But they gave address which is in Ambattur. When should i sleep. I am working in a call center.
WHAT SHOULD I DO???..AND WHAT ARE YOU GOING DO FOR THIS.
TODAY I AM TOMMOROW YOU
RAAJKUMAR
Ph :9710071351
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