ICICI Prudential
Health Saver not issued after the promised date

I applied for a Health Saver Policy, on 9/2, the money was deducted from my a/c on 11/2, the policy is still not issued, when i check on the status, it keeps on going into a loop every 2 days, and when i call their helpline number 1-800-22, they keep repeating, after 2 days it will be issued.