Dear Sir/Madam
My Name is Mohit Malik residing Yamuna Nagar (Haryana).. I came to ICICI Bank (Yamuna Nagar Branch) on 05-Aug for fix Deposit of My money But ICICI Bank Prudential Life Insurance associate Mr. Mohit Bhardwaj (mail id on business card [email protected]) ask me to invest money in investment plan and he knowingly did my life instrance under ICICI Prudential Life insurance Plan which is not the actual thing he explained in investment Plan.
On 19-Aug I received my investment document which was actually not a investment Plan, it was something releated to Life Insurance cum Investment Plan.
Same day on 19-Aug .. I came to ICICI Bank (Yamuna Nagar Branch) and request Mohit Bhardwaj to cancel this Policy and give him the written request for cancellation of Policy (along with original Policy Bond).. after few days I again came to Bank and ask Mohit Bhardwaj (along with Bank Manager Mr. Ajay Kumar Garg with assistant Manger Mr. Sumit Aggarwal) to let me know the policy status and he told me that Mr. Umesh who is Mohit Bhardwaj Boss got the Policy Bond in Ambala and it is in cancellation Process..
I ask Mohit Bhardwaj to give me atleast receiving that Policy bond is now with Bank and they are in cancellation Process but he neglect me to give any such receiving and ask me to contact his Boss Umesh on his cell.. I called Umesh and he said it is under cancellation Process and he already sent a request to Operation team.
Its being 1 and half month I am following all the person (Mohit, Umesh, Bank Manger) but nobody is giving me any reasonable answer and even I am not getting any message or any confirmation of cancellation of my Policy.
Umesh/Mohit and Bank Manger told me twice that you policy has been cancelled from there side and it is in final stage but when I ask from one of my known who is in ICICI Prundential as a Employee, he confirmed that there is no request from any side to cancel this Policy and now cooling peroid is even over.
My Concern is I came to bank on same day when i received my Policy bond and request him to cancel my policy.. why policy is not cancelled till date.. I have one proff where Mohit Bhardwaj accepted that he received the bond same day and further process to Ambala Branch for cancellation of same but he is not giving any written Receiving.
I request bank to take a legal action on Mohit Bhardwaj and his boss Umesh and refund my 100% money with in 3 days.
already put a complaint on icici pru site, received a call number through automatic mail sender (Call ID # 16110075 . Estimated Response time 48 Hrs.) but not update in last 72 hours.
Pls Note :-- I request Mohit Bhardwaj to cancel my Policy twice in Cooling-off Period but he neglect it and even not giving me receiving after my several time visit to bank (even bank manager is not giving me receiving) and I have a proff to prove it if he denied it
let me know the process to file a case against banks and employees.
Thanks
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