I opened a savings account in september at vileparle branch of ICICI. It is a account for which i should maintain quaterly average of 5000Rs in my account and if not done than i would be charged some amount as per RBI norms (i guess) for the same. I would also be charged for ATM transcations when my QAB (quaterly average balance) is below 5000. Initially for 9 months my balance was much above 5000rs, but in last6 to 9 months it has generally stayed below 5000rs. From november to january my balance was almost nil and i wasnt being charged a single rupeesince last 9 months. In month of february when i got my first job of my life after completing my post graduations with huge financial struggle and when i deposited that amount in ICICI bank vile parle branch, approximately my 5000rs were deducted without informing me. Then from last 25 days i am just trying to find out the calulation or say the itemised billbut the branch where i have my account is not ready to give me those details. I went through RBI norms for QAB and ATM transaction charges but than too amount dont tally. As per my many discussions with the employees of the branch the charges levied on me are not clear to them aswell but they could not help me with the same. I tried to call to ICICI helpline and mail to their websites for which i have evidance but i dint get through the bifercation of charges levied on me. My account number is 021101511886. Kindly help me with tips how can i fight this matter official (i.e. whom to contact? whom to forward my complaint? etc.)
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