Hi
My cell no is 9891438787
I had placed a request for post to pre conversion on 10 March (42721494) and I was asked to contact any of idea show room and give them this request number and conversion process would be done ASAP.
So I reached your Kapil Vihar show room and I placed the request there on 15 March and placed the request there (43305748).
when the conversion didn't take place even till 18 March I called up customer care and I had words with Priya and she took my complaint and given me a request no (43254002) and she assured me that the conversion would be done by 7 PM on 18 March and after the call my number was suspended and my prepaid SIM didn't got activated even till 7 PM and when I again called customer care I was told that it usually take 24 hrs so it would surely be done by 19 March Morning. Again even that doesn't happen, so when I called customer care I was told that it would be done by evening, again that doesn't worked out, and I had put a request to get a call back to get the status (43374576) but I never got call back.
I tried calling your executive (Vandana, 9958031121) at showroom, but she didn't answered the phone and many times she disconnected the phone or jst say that she would be calling me in 10 mins.
on 20 I had talked with Kavita and she assured me that my number would be converted and she called me back few times but all in vein and when I take leave and went to your show room after lots of arguments I was told my number would be activated by monday 24 or 25 of march due to Holi.
On 24 March I had to again call customer care and I asked them what can be done and than the executive got my number activated back in Post paid.
So you can see 7 days I was without phone, I lost lots of important calls, my family, friends and loved ones could not reach me on Holi, and I had to travel so may times to your show room, loads of calls to your customer care and result is all in vein.
Along with I had to purchase a new connection and phone to keep the things going all because Idea can not serve its customers.
I need compensation against the kind of service Idea had provided me in past 15 days.
Regards
Sachin
0 comments