Sir,
I would like to bring to your notice an instance of cheating constantly committed by my service Provider Namely IDEA CELLULAR. I am sure that this trick being played is surely earning revenue for the said provider on a huge scale.
I made a call to a local Idea number that according to my call log on the phone lasted a duration of 60 seconds. I disconnected the phone and the call duration was recorded as such.
However, when the call charge report came it showed that the call charge was Rs. 2/- (I am on prepaid and an Idea to Idea call is charged @ 1/- per minute.) Later in the day i made another call this time an STD call which co-incidentally also lasted me exactly 60 seconds and the call duration was recorded on my phone as such. I again was charged for 2 calls.. Rs 2/-.
When i called the customer support they insisted that the call log on their system on both occasions showed 61 seconds. Now if Idea does this to even 20% of it's customer base you can see what a Great IDEA they have going on. I suggest that some one in your organisation try making calls on an Idea card and cut the call on the 60th second and see what happens.
Sir, Unless you bring in the pay per use system, there will be many more complaints such as this.
Regards,
Reggie Fernandes
Goa
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