Dear Sir,
With due respect, I want to state that, I was idea postpaid cellular customer mob no: 9911355616. On 21st of Aug, they disconnected the outgoing service without prior information (No Bill, No SMS, No Call) while my wife was travelling and the very next day, there was a girl called “Bhavya” from idea, called me up from cell no 9990054769 and asked for the payment. I said, how can you disconnect cell services like this, so I am not going to make a payment without giving a satisfactory reply. Then she took the relative numbers from database and started calling to them and talk like, “who is mahendra..he is fraud..bla bla bla..”, which made me mentally disturbed after receiving calls from my relative. As such, using customer’s database and calling the relatives numbers are illegal and she has misused the LAW just for the sake of payment of nearly Rs.1850/= .
I complained about the same with some IDEA officers and they accepted that its their fault and they assured me that they will take some action and update me accordingly but I didn’t get any such call.
After few days (nearly one week), again Bhawya called up to my mother-in-law and misbehaved with her.
On 22nd of Sept, I got a call from landline number and he introduced me as a police officer and calling regarding payment. He said that you have to come court tomorrow for a legal action against non-payment of idea bill. He also gave me a no:9958330661 (S K RANA) and talk to him to make settlement.
I immediately called up to Mr. Rana and he told me that if u don’t make a payment today by 4 pm then toorrow, you have to come to Court to make a payment of nearly Rs.48, 000. As, I was unaware of legal proceedings, I made the payment immediately as Mr. Rana assured me that, within 2 hrs after making the payment, Bhawya will call all my relatives for asking apology regarding the calls which was made by her earlier, which made a bad impression in fronts of my relatives.
Till now, no action has been taken up. I made more than 100 calls to Mr. Rana but he never responded properly. Most of the time, he didn’t received a call or some one else received and give false information. Till now he didn’t make even a single call to me, which make me really frustrated and mentally harassed.
Please look into the matter and do the needful, so that in future, no customer should be miss guided by such people and not be in a situation like me. I expect, a thorough investigation in this matter. I hope, that you will take necessary action to book the culprit within the purview of the LAW of land.
Thanks a lot. I am looking for a prompt action.
Sincerely,
Mahendra Kr Tiwari
9818755616
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