Dear Sir
I am using my cell no 98140-34121 for last more than 8-9 years & this connection was issed by Spice Telecom (Now known as Idea Cellular). Two years back I got an offer from company to get another connection without any installation chartes & I got one number 98555-34124 for one of my employ. Bill payments for both connection was paid on time every month & due to some reason my empoly wanted to disconnet this no. (98555-34124 ) & request was made to compay to disconnect this no. I was told that rental amount of Rs 420 is pending so I send that person to deposit pending amount agaisnt this no with written request singed by me but custome care executive at compay outlet near Gill Chowk showroom refused to accept letter for disconnection & sent my person back, Billing cycel for this no is 15th of every month so the person was sent before 15th of Sep & even that customer care executive had word with me & I requested him to accept letter but he asked me to come down personally & did n;t listen my request & told me to talk to Mohali office.
Agains I got call form one of Idea customer care executive & & told him every thing happned at Gill Chowk showroom & also showed my helplessness to go personally, then he suggested me to send my perosn with written request letter for disconnection with my singned ID proof. I did so & send my person with my ID proof at compay outlet Near Gill Chowk, Ludhiana but agains customer care executive Ms poonam refused to accept letter for disconnection &* then I called up Idea Mohai office on had words with Mr Baljinder Singh in this regards & he told me to ask my person to deposit penidng amount & asked my to fax request letter with ID proof at 9814012346 & same thing i did but yesterday again I got a call from one of customer care executive saying that they cant disconnet that no (9855534124) as outstanding or rs 35 is pending & forced me to keep that connection saying that they will make this connection at ZERO rental.
I am very much dis-appointed & do not want to keep that additonal no but company is forcing me to keep it & not disconnecting besides my all requests & charging rent every month ..
I am very very upset & mentally harassed & need your help to sort out this issue
Thanks & Best Regards
Ashwani
98140-34121
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