3-9 - Hi, I am the regular user / customer of idea prepaid cellular phone my mobile no. 9844328256 the life time validity date expires on 01-04 Last recharge date is 15/07 for an amount of Rs. 111
My complaint is :
I received a call from your call center asking for down loading Mobile Radio for Rs. 99. I do not enjoy such songs at all. It is an irritation to me. But any how the requested was activated and suddenly an amount of Rs. 77 was deducted from my balance of Rs. 78 keeping a balance of Rs. 1. The package price is Rs. 99. Bus as I did not had enough money in balance only the balance amount will be deducted whenever I recharge. This is not at all acceptable to me. The songs I do not enjoy them. Moreover your are charging for listening the radio for extra amount. Rs. 99 is only for activating the radio.
I am a very moderate user of mobile phone. My income doesnot allow me to spend for all these scrap items. You claim that I am the person who activated the radio. But I think it might have happened accidentally by pressing the activation key than to cancel the request.
Therefore, I request you to cancel the request completely and reimburse the amount what you have deducted from my prepaid account i.e. Rs. 77. and no more deduction in future either hidden or accrued expenses in this regard.
I have already complained to your concerned offices and they have not done anything in this regard. I need my money back. The request was received from your end and the responsibility lies with you. You people are spending on advertisement by paying millions to the film stars from the money received from poor people like us.
I have already complained and the complaint no. is 241793491 - dated 29-8, I want immediate response and credit the deducted amount to my account. I am awaiting your early response.
Thanks,
Padmaraj, Sneha
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