The following is the complaint I made through IFB Home Appliances Website and it reads as follows:
I have purchased DIVA model washing machine (Product Code could be WT DIVW DV11I004222) two years back. Model number of the same being 000422 and date of purchase is 3rd Oct. I have used IFB Machine earlier also which gave me 10 years of service. That forced me to purchase another IFB of above make. It is just crossed two years and already broken down three times. Recently we had a problem as the machine was absolutely not functioning. We gave a complaint to the service station. They took their own sweet time of 3 weeks to attend. After following it up repeatedly, a service person came and inspected the machine. He said that stator winding has gone and motor has to be replaced. He says that motor costs Rs 6, 300/-. It is sheer nonsense that a motor costs Rs 6, 300/- where as the complete machine cost Rs 10, 000/-. The service people are looting us and I am sure that rewinding of the motor may not cost between Rs 500 to Rs 1000. It is really shocking to see a company of IFB repute to produce the product of such inferior quality which gave many troubles within two years itself. We have taken all the precautions of overloading, stability of the machine etc and we used another machine for 10 years and we are aware of the usage. Keeping this in view, I request you to replace the motor free of cost. I am sure the cost of Ts 6, 300/- is an absurd and cheating. if my complaint is not serviced and settled properly, probably I may have to advise and advocate to all my known contacts to not to purchase IFB Machine. Hope that I receive your feedback to my above email id.
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