I am Manjunath H.M and i am writing this complaint from Bangalore. I had purchased a IFB Senator washing machine in 2002 . I took an AMC some time in 2005. During the AMC, no one came for the servicing of my machine which was supposed to be 2 times during the AMC.Fedup with this, I discontinued the AMC and opted for service on demand. From the past 6 months, I registered my complaints for 3 times. But every time, there is an absolute insensible response from the service personell. In fact, they have taken months to attend the problem and that too with escalation to top management. Their call centres dont provide the senior/responsive person's name to personally escalate the matter.
Recently, my machine was serviced by their authorised service franchise, Shri Ram Services, on 14.10.2009 late in the evening. Their service bill and deatils are - Bill no 461 dt 14.10.2009 and charged me Rs. 2080/-. This being the cost of magnetic coil Rs.1200/-, door lock 600/- and service charges Rs.280/-.As this was towards late in the evening, the machine could not be tested on the same day.
On 15.10. the same service personell came and tested the machine and said that the machine was 'OK'.
On 16.10.2009 when we tried to operate the machine, the machine condition was the same as before the service. When we tried to contact the service personell who attend the problem, we were told that he is out of station and will back only on 20-10. The machine lock was not working and the door could be opened even when the machine was running. As a result, there was all possibility that small children at home could get hurt if they put any part of their body. Even the loss of life could not be ruled out if they put their head into the spinning drum. It was obviously unsafe to leave the machine in that condition.
Hence, the matter was escalated to the proprietor of the service franchise Ram. He was also equally insensible and irresponsible. He did not even to bother to listen to the complaint. Several calls were made to the call centre to some how solve the problem. They kept on answering that everybody was involved in festival celebration and no one could attend this problem on urgent basis.
The machine got serviced keeping the festival in view.
When they want to celebrate their festival, i have every right to enjoy the festival.
Also, this is a paid service. Can the franchise demand for return of the parts?
It's a clear cheating case and the authorised personell cheated us telling that the lock wasn't working.
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