Re: Deficient services for IFB washing machine” Senator 6kg Purchased on 08.09.06.
This is in reference to the washing machine that
I Mrs. Vandana Joshi residing at Dheeraj Diamond, D-704, chincholi bunder Road, Malad West, Mumbai 400 064 purchased on 08.09.06 of your reputed company, where in I was assured that both your machine as well as services are very good, but on contradictory even prior to warranty period which was till 07.09.08. during that period the mechanic had to be called 2 to 3 times as the machine was not working further when the warranty period was over in Dec-08 we had to call the technician again due to some problem, for this we paid cash and on 29/12 we entered into an annual maintenance contract by paying Rs -, this contract is valid till 28/12.
Again on the 4th Feb-09 we lodged complain on Help Line center bearing complain no. 2691748 at 18.00hrs. On 5th Feb a technician came to attend the complain from Antek Services in Mumbai, he said that some parts had to be replaced for which he came the next day and as per him changed it and informed us that machine was working. But as soon as he left, we put the clothes in the machine but unfortunately the machine could not work and just the timer was moving. Again on 6th Feb a fresh complain was made by me but the complain number was not given to me, but after waiting for a week, when no technician came up, I called up the Helpline again as to inquire why no one had attended the machine in past 1 week. I was told that there was no complaint made on 6th Feb So I had to make a fresh complaint again on 13th Feb bearing complain number 2721278 and I also spoke to a lady manager Miss Sonali of Antek Services, I requested her to consider my case and send somebody at the earliest to attend the fault as we waited patiently for one week, but she was very harsh & rude and said that for every one it is urgent and that no complaint was made on 6th Feb.
Then 0n 14th Feb the same technician came to attend the machine and did some thing that the machine started to work at that time but no cloth were added to check at that time, the moment he left when we put the cloths in, the machine made loud noise but did not moved at all. Alas! I again lodged a complaint on 14th Feb at 19.34hrs, this time I was told that the complaint number was the same as the previous one that is 2721278 as the complaint has not yet been closed. since then I am still waiting for somebody from Antek Services to attended to my washing machine. It is already been more than a month since my machine is lying unserviceable and because of which we all are facing a lot of hardships and trouble due to no fault of ours and even after making complaints a number of times you have failed to provide the services as per the information given to us while purchasing the IFB washing machine.
You have not only failed to provide a good and a workable washing machine but you have also failed to provide good service to me thus causing a lot of mental harassment and torture to me. Further your Antek Services also are very rude and maliciously and deliberately mishandling my case and has also provided deficient services to me though we are in the contract period till date nobody has repaired the washing machine since the period of 4th of February nor have also attended after lodging time in and again complaints. Thus as a last resort I am sending this e-mail to you and request you to kindly look into our case and send an efficient technician who not only repairs our machine but also provides timely service to me but further if your reputed company fails to look into our grievances’ within seven days and should you fail to comply with the above condition then my client shall be constrained to file appropriate legal proceedings against you at your risk, cost & consequences there of which you please take a serious note of.
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