While running a washing cycle, water started coming out from the bottom of the m/c. On complaint, the co rep informed that the water outlet pipe has been damaged by rats. It was rectified and it was also confirmed by co rep that while installing the m/c, the rat guard, supposed to be provided by IFB has not been placed by the commissioning engineer.
The same problem, again occurred the very next day but with all directions.
The complaint has been registered vide ticket number 2439995.
Further, the IFB call centre has informed that rat guard/netr has to be purchased by the individual only and shall not be provided by the co.
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