Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.
See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/
No service exists! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.
Summary (Observations)
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1) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
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2) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
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3) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
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4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
No action or apology from any one was reported ever.
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5) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem
” privately “.
The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and
put other old parts in the machine.
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6) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems.
The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
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7) No training is provided to all these mechanics for new models such as Digital models.
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8) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.
See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/
Details of all that happened with me
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