I logged on my complaint for a fault in IFB Washing Machine on 3rd Feb. My complaint Number is 2884541. My machine is under AMC. Till today nobody has bothered to attend my complaint. I called IFB customer care on 1.04.09 again to check why this was happening! They informed me that my address mentioned in their records is wrong, the address they told me is my three years old address. I am giving regular AMC of my machine and the last complaint attended by IFB was on 8.12. and the complaint number is 2515267.This complaint was attended by IFB engineer at my present address in NOIDA. I fail to understand how come my old address is recorded in their Records when they have already attended my complaint in December at my present address which was given to their representative while giving AMC payment? My AMC receipt Number is 172633 dated 03.08.08.The customer ID given to me is 288040.
When I called their customer care on 1.04.09., I asked IFB representative, why was I not contacted on my Mobile Number if my complaint was not closed, he had no reply to my question. Then I requested him to note down my correct present address and he promised me that their engineer will definately vist us within 24 hours.
He also gave the mobile number of Mr, Ashok (9350566142). I contacted him and he asked me to speak to Mr. Mihir Mobile Number 9818451628. I spoke to him on 2.04.08 and he promised me that he will send the engineer early morning on 3.04.09 positively. Nobody has visited me so far!
I lost my patience and called customer care again 0n 3.04.09. I spoke to Mr. Francis and was shocked to know that they still have not corrected my address in their records. Then I asked him to give me the name and telephone number of senior Manager of customer care. He gave line to Mr. Rajvir who according to him is a supervisor. I asked him to give me the Name and Telephone number of a senior Manager of customer care. He refused to give me that. Then I threatened him that I will lodge a complaint in consumer court, then he gave me a name of a person, Mr. Rais Ahmed but did not give me his telephone Number.
I called Mr. Mihir on 5.04.09 again to check if they are interested to send an engineer or should we throw away the washing machine and forget about it?? He politely said that I am looking after Delhi area and I have passed on my complaint to the Branch Manager of NCR who will arrange to send me an engineer.
It seems that there is nobody in IFB company to check and listen to the complaints of their customers!
Nobody in customer care is botherd to listen anything and they are doing whatever they want to do. When they come for taking the AMC they give you very big big commitments and promises but when it comes to service they are all BIG ZERO.Every body in IFB is the KING and nobody is bothered about the spoiling reputation of such a big International company like IFB.
GOD BLESS YOU everybody in IFB!!!
I lodged this complaint on 3.04.09 but did not get any reply to my complaint so I am lodging this complaint today again.
May I ask you why are they all behaving in such a casual manner and what action will you take on them so that this kind of attitude is not repeated again with other customers???
Hoping to get an early response!!!
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