Me, Mrs. Subhamita Biswas (address: Dakshin para, GIP colony, Jagacha, Santragachi, Howrah -711112, W.B., Ph. no. 9830977542) have a IFB fully automatic washing machine. I purchased this machine on 8th December and its now under extended warranty period.
For last one and a half month, my machine is not working. I repeatedly talked to your customer care executives. And they sent the mechanic on second week of August. The mechanic said that he needed to change one of the part of my machine. He took that old part and told me he would come again on third week of August and fixed the new one. Since then nobody came, no phone calls from IFB, nothing... I again put a docket (for the second time, on 22nd August, docket no. 3403185). I called IFB Concern Department, IFB Branch office for atleast fifty times. But none of them gave me any feedback. I am so frustated. Even I emailed to the customer care dept. But they only send me a formal apology. And then again a big silence... Now I just want to sell this machine which occupy a large space in my room.
For last six years, my family is using IFB washing machine and we have three machines in total. I always get very prompt service from your division. And I am also satisfied with your service all the time. But this time, my impression is totally changed. Its really very frustating for me. You know without washing machine for one and a half month, life is became very very tough. I am a working person, have a patient in my house. I am still waiting for the feedback.
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