Sir/Madam,
I request you to kindly go through the service aspect offered by IFB as per my following narration and take up the matter suitably with IFB manufacturers. As I do not get hold of their e-mail ID, I request you to kindly forward the same to me, while you are forwarding the text to them for their views, comments and their responsive reply.
Service of IFB washing machines does not at all complement with their sales force. How sad?
Purchased in early 2006. in Bangalore. 1st complaint in Jan. No response to telephone on listed numbers. Took help from ASK ME for authorised service point.
Ace Machinerary Services vide Complaint (D.C.) No:1423 dt 20-01-09, & Invoice No:1739 dt 27-01-09 replaced drum at the cost of Rs3200/-. Problem persisted. No where-abouts of ACE Machinery Services. Repeat ASK ME.
Refered to VSC Service center. (www.Vsc.com/[email protected]) Service Technitian reports on 04-07-09, (service call report No: 078) sound in the drum but normal condition of the equipment. Serviced and returned with bearings, motar bearing and oil seal at a cost of Rs2890/- on 17-07-09, Bill No:168 and call No:611064.
The drum repeats drumming to displeasure. VSC dissappears. No where-abouts.
Repeat ASK ME. Enter SRI VIJAYALAKSHMI ENTERPRICES (Authorised Service Franchise for IFB) Ph: 25552788 address: No 227/4, Narayanapillai Street, Shivajinagar, Bangalore 560001. Machine service and returned on 18-09-09 vide Invoice No:7436 for a charge of Rs6550/- Now the details of their bill with IFB prices in bracket.
1. Drum Assembly: Rs3100/- (Rs2511/-)
2. Bearing Bracket: Rs1100/- (Rs528/-)
3. Bearings: Rs850/- (792/-)
4. Belt: Rs600/- (Rs341/-)
5. Service and Transport- Rs600/- and Rs300/- respectively.
What a service arrangement by IFB a supposedly reputed Washing Machine manufacturer. Our total expenses on drum assembly during this year is Rs13140/- not to mention the agony, frustration, discomfort, under the breath cursing of all concerned with IFB and the distrust about the IFB. As a consolation can the price difference be explained for items 1 to 4 above. How the Authorised service Franchise could charge more than the rates fixed by IFB for their spares? Can it be arranged to refund the difference? Well? A responsible reply is anticipated and awaited.
Thanks and Best Wishes.
B R Sridha
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