We are holders of IFB Washing machine Model SUPREMO DELUXE with Sr. No. WTSUPDX B 25327.
This machine is under AMC which is valid till 22/06. Upon lodging the complaint for the complaint " Spin Function as well as leakage in the drain pipe line" on 05/08, service personnel had made visit i.e on 06/08 (Pump was replaced by an old pump). Same problem has occurred again on 01/09.Complaint was lodged through the phone. Complaint No. 2129087. Nobody reported. Again the complaint was lodged on 05/09 withe reference no.2152643. Person attended and in the report, we had mentioned that the machine needs observation. After two days the machine has started giving the same problem. Complaint has been lodged on 17/09 (Ref. No. 2152643) for which no response from the local service personnel. This kind of customer service is not expected from the organisation practicing the ISO-9001- 2000 Systems.
BEWARE OF IFB PRODUCTS AND THINK TEN TIMES BEFORE PURCHASING.COMPANY HAS BAD SERVICE PERSONNEL WHO ARE ARROGANT. WE ARE FACING PROBEMS AT HYDERABAD. AMCs ARE EYE WASH AS SERVICE PEOPLE SHY AWAY WHEN A SITUATION OCCURS WHICH NEEDS MORE ATTENTION AND REPLACEMENT OF PARTS.IT SEEMS THERE IS NO MONITORING MECHANISM TO TRACK THE CALLS.
1-1-1/8, 12, 14, 16, FLAT NO.502, LIBRA MADAHELLE ENCLAVE, GOLCONDA X ROADS, MUSHEERABAD, HYDERABAD-500020. PHONE - 040-27610670, MOBILE- 91 9989309590.
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