I reside in Mumbai and bought IFB washing machine 3 years back from Vijay Sales. Vijay Sales raved about their after sales service. For 2 years it was just fantastic, then this year it started giving problems. During the first complaint, I had a harrowing experience with IFB guys in terms of running from pillar to post in getting them to my house to attend the problem. Then came a shocker - machine outdated, needs complete parts replacement. Paid through my nose for parts replacement and then for AMC. Thereafter it worked well for 2 months and now the machine is not functional since last thursday (180908) and logged a complaint (ticket # 2197443). The service engineer states it requires mator replacement. Now I am again running pillar to post as the service franchisee is not getting the replacement of motor from IFB Goa plant / office and in turn false commitments are given to us. The franchise owner (Anil Devakaran 9892267353) and IFB office personnel in Mumbai (Ms Sonali 28470528) are generally not reachable and if reachable have no empathy for their clients. Whats the point then to use the machine when we are made to run for the deserving service. Service engineers are uncouth and not committed - when they come home for repairs. Am determined to take IFB and Antek Services to Consumer Court this time. The website of IFB does not provide contact number of their Kolkata head office - nice way to ward of direct complainant (s). How long can they last in this consumer world and how long can they fleece customers with their shoddy products and pathetic after sales service approach and delivery.
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