My IFB washing machine is under AMC and I am in Mumbai. I logged the call on 3rd Oct for faulty knob, water plus option not working, intermittently door problem, annual maintenance.
5th Oct engineer come in without the knowledge of what exactly the problem was and what he is suppose to do. Understanding the problem... he gives the answer, unless machine is turned on I can't do anything. So knob has to be replaced to look at other problems. Will check for the availability of the part and then fix other issues - it may take weeks time and leaves.
Me and my husband being working people, have maid at home who call me to talk to the engineer when he come home everytime.
8th Oct another engineer comes, fix the knob and put for regular maintenance (cleaning of drum with powder) and leaves... after few hours when checked its stuck (hanging). Switch off and switch on... Time delay is set default. You select any option Time delay starts... somehow try to stop and press start - none of the options - soak, pre-wash, intensive wash - works. Also that engineer was not able to open the front panel, he has struggled and has literally made so much of scratches on the chasis... washing machine looks so odd. I had maintained it so well... it is horrible now.
Then again I call up IFB help line and ask them send some qualified engineer. They send some engineer only on 10th Oct. He comes, checks the machine and when spoke to him, he said all is fixed. Three options like water plus, additional rinse and rinse hold buttons are faulty, the rest are fine and its working... I have checked. When I am back home and check, he has fixed nothing.
Now its two more days passed, no one has turned up. IFB helpline does not have outbound facility and hence they cannot call any of the service managers. They have been giving me different different manager's number of service center every time when I call. I have already got 4 service center managers number. Also have a land line number of Incharge of Mumbai (no mobile number). The managers at Mumbai are not even attending the calls. I am not able to under stand the reasons for this casual attitude. All managers mobile just rings and no one pick up the calls.
In spite of the repeated request to the help line no qualified service persons are attending the call.
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