I have lodged a complaint for my under warranty Washing machine on 1 September but even after more than one month it is not repaired. Yesterday they sent a SMS saying that "Your complained has been resolved and share your feedback with us". This is a mockery as no one from IFB has visited us in past 15 days even after repeated complaints on their service number. Their Service manager Mr. Bhim, also don’t pick his phone to talk. I am helpless now.
I have brought this washing machine in 2005 with two years of extended warranty. It means that my machine is under warranty till 2009. In between in 2007 they said that we don’t have extended warranty information and you need to get an AMC for the machine and IFB will extend the warranty on getting the warranty information for another two years. I have taken the AMC as I was not able to find the extended warranty papers with me. that time. This year I found the payment details for the extended warranty amount paid in 2005 and warranty form number was given to me by IFB with the assurance that now they are responsible for the washing machine till 2009 under warranty and thereafter for two years more till 2011 under AMC. Though no paper proof is given to me till now for the warranty and the new AMC dates even after repeated reminders.
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