The washing machine was not performing well. So, your authorised Sales & Service Provider V-Care Enterprises
35-B, Purab Pacshim Plaza,
Divya Adlab, Below UTI ATM,
Trmurti Chowk, CIDCO, Nasik
had fitted new card costing Rs.1850 on 17/09 vide receipt no. 754. However, the problem surfaced again immediately after 20 days so the service provider was contacted umpteen times thereafter on his mobile no. 9373912828 (Mr. Santosh Rai)
The other mobile at the office bearing no. 9421540812 never evoked any response. We regret to bring to your kind notice that Mr. Santosh Rai everytime promised to come the next day, but always failed to keep up his promise.
While fitting the card he had told that the card comes with 3 months repalcement warranty.
It appears from the conduct of Mr. Rai of not attending the calls is to somehow prolong the visit to attend the problamatic machine so that the replced card will be out of warranty period.
To buttress the varacity of my statement in case of doubt the numbers received on his mobile can be obtained from the service provider company.
I therefore request you to take stern action against your authorised Sales & Service Point, V-Care Enterprises for displaying lackadaisical & negligent approach to the consumer's complaint. They should also be directed to forthwith attend my complaint.
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