Indane cooking gas
Not responding to calls

Dear Sirs,

I am a user of the Indane Gas and my supplier is Hanesh Gas Agency, Anand. My consumer No. is 3081. For quite some time, I am facing problem in getting the gas booked through telephone. Every time I ring up, they do not pick the telephone or always the phone is `engaged'. Ultimately, the end result is that one has to go and book there personally. This is not the problem faced by me alone. My colleagues who are getting gas from the same agency also face the same problem.

Once I had the problem of of a some leakage in the cylinder/pipe and I complained. When I contacted them, they asked me to get the cylinder to their place as they had nobody `free' to come and fix the problem. Ultimately, I had to do that, it was a problem of leakage. When the problem persisted, I had to get another servicing agency for getting the problem solved!

I wonder why such agencies get the permit to operate.

I request your good self to find a solution to such problems.

Thank you.