Since last 6 months the INDANE LPG domestic gas refill has been deliberately and consistantly delayed by 15- 20 days after booking call and the need at home. The Agency name serving for us is M/s Vimal Gas Services, Shop No.1, Mahalaxmi Apartments, Cosmos Town, Jaitala Road, Nagpur.
My Customer No is 06002.
The sullpy agency has given two contact telephone numbers 0712 2249691 and 0712 2249692 .These telephone numbers offer "engaged tone" on maximum times you try to make a contact with them.
Afetr lot of effirt if your contact gets materialised the person on the opposite end will ask your number and immediately cut your line without giving the confirmed booking register no. On a recall and reminder to get your refill booking confirmed the contact person tells you not to worry and promises to commence the delivery within comming 3 to 4 days. The Refill however shall have to be very regerously and devitionally followed up day by day very desperately keeking all your work at bay, waiting these gentelmen to be on line. Finally after listening to their fake claims having viited your resisdence for the delivery 3-4 times or a claim that there is acute shortage of refill supply and another week may be required to effect the delivery, one can have a refill delivered with a releif of comfort for next one and a half month.
On following up the Agency claims that they have instructions from the Gas Company not to BOOK the refills within next 21 days from the date of delivery of previous refill. Now considering that every time thay are going to deliver the refill at least 10 days after booking and that one cannot BOOK the refill for next delivery for at least 21 days from the previous delivery, the total period for delivery of a refill comes to 31 days which is insufficient supply from a point of view of a family who consumes moere than a refill per month.
These agencies are irrisponsible towards their customer grievances.
I request the gas companies to have a feed back from the true customer and take steps to improve the services through their network to creat a better customer base.
pravin tamhanka
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